Course: Retail Expertise

Topic outline

General
- Announcements Forum
Only You Can Grow This Business
You may know a lot about bikes, but how is that going to help us grow the cycling industry and get more people out on bikes?
- Only You Can Grow This Business Interactive Content
- Mini-Quiz 1
  
  View Receive a grade Receive a pass grade
- Prepare the Customer for the Best Ride Interactive Content
- Mini-Quiz 2
  
  View Receive a grade Receive a pass grade
Bike Shop Expertise
- Busy but Looking Up Interactive Content
  
  In this section you'll explore strategies to help you connect with customers. Key points to master:
  Stay AVAILABLE in front third of store
  Stay busy, freshening product and displays (carry a clipboard)
  But always be looking up for the customer
- Mini-Quiz 3
  
  View Receive a grade Receive a pass grade
- Landing Interactive Content
- Mini-Quiz 4
  
  View Receive a grade Receive a pass grade
- Ask Questions and Listen Interactive Content
- Mini-Quiz 5
  
  View Receive a grade Receive a pass grade
- Dressing Room Strategies Interactive Content
- Dressing Room Quiz
  
  View Receive a grade Receive a pass grade
The Other 85%
- The Other 85% - Part One Interactive Content
- 85% Quiz 1
  
  View Receive a grade Receive a pass grade
- The Other 85% Part Two Interactive Content
- 85% Quiz 2
  
  View Receive a grade Receive a pass grade